Towards Compromise User Experience Design in Ambient Intelligent Environment
DOI:
https://doi.org/10.7160/aol.2022.140201How to Cite
Abstract
Building, testing and evaluating UX for applications for Agricultural Ambient Intelligence Environments can be a difficult and time-consuming job. It can be an even longer and more challenging process due to their complexity and area of scope for complex intelligent systems. Many studies address the issue of UX design and evaluation of website user interface, mobiles, tangible equipment, wearable equipment and other, but it is necessary to look for UX deficiencies in all possible functions, every possible task. Depending on the structure of expert teams, experts’ opinions can vary broadly vary or may even contradict. This paper presents possibilities of use the Best-Compromise-Mean (BeCoMe) method for evaluation UX design. BeCoMe was not used for UX evaluation yet. Verification of whether the BeCoMe method is suitable for UX evaluation is carried out on a tablet using two prototypes of control panels of an intelligent environment.References
Andrade, R. M. C., Carvalho, R. M., De Araújo, I. L., Oliveira, K. M. and Maia, M. E. F. (2017) "What Changes from Ubiquitous Computing to Internet of Things in Interaction Evaluation?", In: Streitz, N., Markopoulos, P., eds., International conference Distributed, Ambient and Pervasive Interactions; Springer: Cham, Switzerland, 2017; pp. 3-21. E-ISBN 978-3-319-58697-7. DOI: https://doi.org/10.1007/978-3-319-58697-7_1
Augusto, J. C., Nakashima, H. and Aghajan, H. (2010) "Ambient intelligence and smart environments: A state of the art", In: Handbook of Ambient Intelligence and Smart Environments, Springer Science+Business Media, pp. 3-31. E-ISBN 978-0-387-93808-0. DOI: https://doi.org/10.1007/978-0-387-93808-0_1
Berger, T. (2019) "Using eye-tracking to for analyzing case study materials", The International Journal of Management Education, Vol. 17, No. 2, pp. 304-315. ISSN 1472-8117. DOI: https://doi.org/10.1016/j.ijme.2019.05.002
Bibri, S. E. (2015) "The human face of ambient intelligence: Cognitive, emotional, affective, behavioral and conversational aspects. In series: I. Khalil (Ed.), Atlantis Ambient and Pervasive Intelligence, Vol. 9, Paris, France: Atlantis Press. DOI: https://doi.org/10.2991/978-94-6239-130-7
Brooke, J. (1995) "SUS: A quick and dirty usability scale", Usability Evaluation In Industry, 189.
Brunyé, T. T. and Gardony, A. L. (2017) "Eye tracking measures of uncertainty during perceptual decision making", International Journal of Psychophysiology, Vol. 120, pp. 60-68. ISSN 0167-8760. DOI: https://doi.org/10.1016/j.ijpsycho.2017.07.008
Card, S., Morgan, T. P. and Newell, A. (1983) "The Psychology of Human Computer Interaction", Lawrence Erlbaum Associates, Hillsdale. ISBN 0-89859-859-1.
Çakar, T., Rızvanoğlu, K., Öztürk, Ö., Çelik, D. Z. and Gürvardar, İ. (2017) "The Use of Neurometric and Biometric Research Methods in Understanding the User Experience During Product Search of First-Time Buyers in E-Commerce", In: Marcus, A., Wang, W. (eds) Design, user experience, and usability: Theory, methodology, and management, DUXU 2017, Lecture Notes in Computer Science, Vol 10288. Cham: Springer International Publishing, p. 342-362. E-ISBN 978-3-319-58634-2. DOI: https://doi.org/10.1007/978-3-319-58634-2_26
Chin, J., Diehl, V. and Norman, K. (1988) "Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface", ACM CHIi. DOI: https://doi.org/10.1145/57167.57203
De Carolis, B., Ferilli, S. and Novielli, N. (2012) "Recognizing the User Social Attitude in Multimodal Interaction in Smart Environments". In Ambient Intelligence; Paternò, F., de Ruyter, B., Markopoulos, P., Santoro, C., van Loenen, E., Luyten, K. Eds.; Springer: Berlin/Heidelberg, Germany, 2012; Lecture Notes in Computer Science, Vol 7683, pp. 240-255. E-ISBN 978-3-642-34898-3. DOI: https://doi.org/10.1007/978-3-642-34898-3_16
Freed, M. and Remington, R. (2000) "GOMS, GOMS+, and PDL", NASA Ames Research Center. AAAI Technical Report FS-00-03. [Online]. Available: https://aaai.org/Papers/Symposia/Fall/2000/FS-00-03/FS00-03-005.pdf [Accessed: March 15, 2022].
Gidlöf, K., Wallin, A., Dewhurst, R. and Holmqvist, K. (2013) "Using Eye Tracking to Trace a Cognitive Process: Gaze Behaviour During Decision Making in a Natural Environment", Journal of Eye Movement Research. Vol. 6, No. 1. ISSN 19958692. DOI: https://doi.org/10.16910/jemr.6.1.3
Hartson, H. R., Pardha, A. and Pyla, S. (2012) "The UX book: process and guidelines for ensuring a quality user experience", Waltham: Morgan Kaufmann. ISBN 9780123852410.
Holmqvist, K., Nystrom, M., Andersson, R., Dewhurst, R., Jarodzka, A., and Van De Weijer, A. J. (2015) "Eye tracking: 212 a comprehensive guide to methods and measures", First published in paperback. Oxford: Oxford University Press. ISBN 978-0-19-873859-6.
John, B. E. and Kieras, J. D. (1999) "The GOMS Family of User Interface Analysis Techniques: Comparison and Contrast", Transactions of Computer-Human Interaction, Vol. 3, No. 4, pp. 320-351. ISSN 1073-0516. DOI: https://doi.org/10.1145/235833.236054
Johnson, J. (2010) "Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules", Burlington: Morgan Kaufmann. ISBN 978-0-12-375030-3.
Just, M. A. and Carpenter, P. A. (1980) "A theory of reading: From eye fixations to comprehension", Psychological Review, Vol. 87, No. 4, pp. 329-354. E-ISSN 0033-295X, ISSN 1939-1471. DOI: https://doi.org/10.1037/0033-295X.87.4.329
Kovacs, I., and Vamosi Zarandne, K. (2022) "Digital marketing employability skills in job advertisements – must-have soft skills for entry level workers: A content analysis", Economics and Sociology, Vol. 15, No. 1, pp. 178-192. E-ISSN 2306-3459, ISSN 2071-789X. DOI: https://doi.org/10.14254/2071-789X.2022/15-1/11
Krug, S. (2010) "Nenuťte uživatele přemýšlet! praktický průvodce testováním a opravou chyb použitelnost webu", Brno: Computer Press. ISBN 978-80-251-2923-4. (in Czech).
Lamminen, J., Leppänen, M., Heikkinen, R., Kämäräinen, A. and Jokisuu, E. (2021) "A Quantitative Method for Localizing User Interface Problems: The D-TEO Method", Human Technology, Vol. 5, No. 2, pp. 121-145. ISSN 1795-6889. DOI: https://doi.org/10.17011/ht/urn.200911234467
Liu, W., Gori, J., Rioul, O., Beaudouin-Lafon, M. and Guiard, Y. (2020) "How Relevant is Hick´s Law for HCI?", CHI´20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA. ISBN 9781450367080. DOI: https://doi.org/10.1145/3313831.3376878
Nielsen, J. (1993) "Usability engineering", San Francisco: Morgan Kaufmann. ISBN 0125184069. DOI: https://doi.org/10.1016/B978-0-08-052029-2.50007-3
Norman, D. A. (2013) "The design of everyday things", Revised and expanded edition. New York, New York: Basic Books. ISBN 978-0-465-00394-5o.
Nguyen, L. and Do, P. (2009) "Combination of Bayesian network and overlay model in user modeling", In: Allen, G., Nabrzyski, J., Seidel, E., van Albada, G.D., Dongarra, J., Sloot, P.M.A. (eds) Computational Science – ICCS 2009. ICCS 2009. Lecture Notes in Computer Science, vol 5545. Springer, Berlin, Heidelberg. DOI: https://doi.org/10.1007/978-3-642-01973-9_2
Ntoa, S., Margetis, G., Antona, M. and Stephanidis, C. (2019) "UXAmIObserver: An automated User Experience evaluation tool for Ambient Intelligence environments", Proceedings of the 2018 Intelligent Systems Conference (IntelliSys 2018), pp. 1350-1370, Springer, Cham. DOI: https://doi.org/10.1007/978-3-030-01054-6_94
Ntoa, S., Margetis, G., Antona, M. and Stephanidis, C. (2021) "User Experience Evaluation in Intelligent Environments: A Comprehensive Framework", Technologies, Vol. 9, No. 2. E-ISSN 2227-7080. DOI: https://doi.org/10.3390/technologies9020041
Oguego, C. L., Augusto, J. C., Springett, M., Quinde, M. and Reynolds, C. J. (2019) "An Interface for Managing users' Preferences in AmI", 15th International Conference on Intelligent Environments (IE), 2019, pp. 56-59. DOI: https://doi.org/10.1109/IE.2019.00009
Orquin, J. L. and Mueller Loose, S. (2013) "Attention and choice: A review on eye movements in decision making", Acta Psychologica, Vol. 144, No. 1, pp. 190-206. ISSN 00016918. DOI: https://doi.org/10.1016/j.actpsy.2013.06.003
Pavlovic, M., Kotsopoulos, S., Lim, Y., Penman, S., Colombo, S. and Casalegno, F. (2020) "Determining a Framework for the Generation and Evaluation of Ambient Intelligent Agent System Designs", Proceedings of the Future Technologies Conference, Springer: Cham, Switzerland, pp. 318-333. DOI: https://doi.org/10.1007/978-3-030-32520-6_26
Pastushenko, O., Hynek, J. and Hruška, T. (2021) "Evaluation of user interface design metrics by generating realistic-looking dashboard samples", Expert Systems. Vol. 38, No. 5. ISSN 02664720. DOI: https://doi.org/10.1111/exsy.12434
Rim, R., Abid, M and Mahfoudhi, A. (2013) "Bayesian networks for user modeling: predicting the user’s preferences", In: 13th International Conference on Hybrid Intelligent Systems , HIS 2013, pp. 144-148. DOI: https://doi.org/10.1109/HIS.2013.6920472
Rim, R., Maalej, M. A., Mahfoudhi, A. and Abid, M. (2017a) "Bayesian user modeling: evaluation metrics of an adaptive user interface", Proceedings Vol. 10341, 9th International Conference on Machine Vision (ICMV 2016). DOI: https://doi.org/10.1117/12.2268568
Rim, R., Maalej, M. A., Mahfoudhi, A. and Abid, M. (2017b) "Evaluation Method for an Adaptive Web Interface: GOMS Model", Intelligent systems design and applications, Cham: Springer International Publishing, p. 116-124. ISBN 2194-5357. DOI: https://doi.org/10.1007/978-3-319-53480-0_12
Rogers, Y., Sharp, H. and Preece, J. (2011) "Interaction design: beyond human-computer interaction", 3rd. Chichester, West Sussex, U.K: Wiley, 2011. ISBN 0470665769.
Roshchyk, I., Oliinyk, O., Mishchuk, H. and Bilan, Y. (2022) "It Products, E-Commerce, and Growth: Analysis of Links in Emerging Market", Transformations in Business & Economics, Vol. 21, No. 1, pp. 209-227. ISSN 1648-4460.
Rymarczyk, J. (2020) "Technologies, Opportunities and Challenges of the Industrial Revolution 4.0: Theoretical Considerations", Entrepreneurial Business and Economics Review, Vol. 8, No. 1, pp. 185-198. ISSN 23538821. DOI: https://doi.org/10.15678/EBER.2020.080110
Shall, A. (2015) "Eye Tracking Evaluation of User Experience on Large-Scale Displays", In. M. Antona and C. Stephanidis (Eds.): Universal Access in Human-Computer Interaction. Access to Today's Technologies. UAHCI 2015. Lecture Notes in Computer Science, Vol. 9175. Springer International Publishing. DOI: https://doi.org/10.1007/978-3-319-20678-3_10
Sheiderman, B. (1987) "Designing the User Interface: Strategies for Effective Human-Computer Interaction", Addison-Wesley Publishing co., Reading, MA. pp. 639. ISBN 978-0-201-69497-0.
Stephanidis, C. C., Salvendy, G., Antona, M., Chen, J. Y. C., Dong, J., Duffy, V. G., Fang, X., Fidopiatis, C., Fragomeni, G. and Fu, L. P. (2019) "Seven HCI Grand Challenges", International Journal of Human–Computer Interaction, Vol. 35, pp. 1229-1269. ISSN 1532-7590. DOI: https://doi.org/10.1080/10447318.2019.1619259
Vega-Barbas, M., Pau, I., Augusto, J. C. and Seoane, F. (2017) "Interaction patterns for smart spaces: A confident interaction design solution for pervasive sensitive iot services", IEEE Access 6, pp. 1126-1136. E-ISSN 2169-3536. DOI: https://doi.org/10.1109/ACCESS.2017.2777999
Vrana, I., Tyrychtr, J. and Pelikán, M. (2021) "BeCoMe: Easy-to-implement optimized method for best-compromise group decision making: Flood-prevention and COVID-19 case studies", Environmental Modelling & Software, Vol. 136, No. 2, 104953. DOI: https://doi.org/10.1016/j.envsoft.2020.104953
Xu, D., Read, C. J., Mazzone, E., MacFarlane, S. and Brown, M. (2007) "Evaluation of Tangible User Interfaces (TUIs) for and with Children – Methods and Challenges", In: Jacko, J.A. (eds) Human-Computer Interaction. Interaction Platforms and Techniques. HCI 2007. Lecture Notes in Computer Science, Vol. 4551. Springer, Berlin, Heidelberg. ISSN 978-3-540-73107-8. DOI: https://doi.org/10.1007/978-3-540-73107-8_111
Zuschke, N. (2019) "An analysis of process-tracing research on consumer decision making", Journal of Business Research, Vol. 111, pp. 305-320 . ISSN 01482963. DOI: https://doi.org/10.1016/j.jbusres.2019.01.028
